Installing new countertops or surfacing is likely out of your comfort zone. Our team at Stoneworks is here as the industry professionals to help answer your questions and provide you with the information you’re searching for during your home build or kitchen/bath renovation. If you have questions about countertops, we have answers. Don’t see your question answered below? Get in contact with us and we’ll be happy to help.
Frequently Asked Questions
WHY SHOULD I WORK WITH STONEWORKS?
We are not just a run-of-the-mill countertop fabricator. Stoneworks is accredited by the Natural Stone Institute, a nationally recognized organization that provides programming and credentialing for businesses in the stone industry. This means that we have a higher standard for quality across our operations, product offerings, and people. When you choose to work with us you are choosing precision, reliability, proven customer satisfaction, proper business practices, and overall safety.
In addition to these meaningful standards, we offer a wide selection of countertop and surfacing materials from exotic natural stones, to quartz, ultra-compact products, and more. Each of our facilities has state-of-the-art equipment and a knowledgeable team to ensure your project is cut to the correct dimensions and specifications.
Stoneworks also has three locations across the east coast, Newburgh, Charlotte and Largo.
DO I NEED AN APPOINTMENT TO VISIT A SHOWROOM?
Showroom appointments are not required. However, while we do welcome walk-ins, we strongly suggest scheduling an appointment. This ensures there is someone available to show you around, answer questions and give you a memorable experience. You can schedule an appointment and one of our 3 locations here.
WHAT SHOULD I BRING WITH ME WHEN I VISIT?
It is helpful to bring a rough sketch of your space with measurements, photos, and any sample selections you are trying to coordinate with for the design. This could include a cabinet sample, paint swatch, backsplash or other tiles, floor sample, etc. Also, bring your questions! We know you probably have plenty and we want to ensure you are equipped with all the information to make the right decisions for your space. When visiting our stone slab warehouse, we ask that you wear closed-toed shoes.
WHAT IS THE BEST COUNTERTOP MATERIAL FOR ME?
Your choice of material is as individual as you are. Ask a designer at Stoneworks about this and they’ll be able to tell you your best options based on your lifestyle and the specific application, including usage, location, care, and other factors. There are many pros and cons to consider when it comes to granite, marble, quartz, and ultra-compact surfaces.
We also create a lot of content on our blog about different countertop materials. That’s a great place to start reading and learning!
WHAT EDGES DO YOU OFFER?
Countertops can have many edge profile options, depending on your tastes and the material you select. You can check out the countertop edges we offer here. If you have specific questions about finishing selections, don’t hesitate to ask one of our designers.
DO I GET MY SINK FROM YOU?
Yes you can. We offer a variety of high quality sinks and faucets – just ask your sales associate.
WHAT'S THE DIFFERENCE BETWEEN UNDER-MOUNT AND TOP MOUNT SINKS?
Under-mount sinks get their name because they are mounted below the countertops and usually have little to no edge visible. Top mount sinks will lay down into the counter and have a segment that overlaps the countertops.
DO I HAVE TO BE A BUILDING PROFESSIONAL TO WORK WITH YOU?
No. We work with homeowners, commercial customers, kitchen and bath dealers, and home builders.
WILL YOU REMOVE MY OLD COUNTERTOP AND AND DISPOSE OF IT?
Yes, we can remove your old countertop and haul it away.
WHEN DO I CALL FOR A MEASUREMENT?
Once walls and cabinets in the space are secured in their final location then we will be able to install countertops. However, it is a good idea to plan your countertops a little ahead of time in case there is a need to order a material we don’t have in stock or to get ahead of production delays. Ideally, you want to try to align your countertop install to shortly follow your cabinet installation timeline.
HOW LONG WILL THE PROCESS FROM PURCHASE TO INSTALLATION TAKE?
The time will vary based on the scope and complexity of the project. Most of our projects can be accomplished in 10 to 14 business days assuming all cabinets, appliances, and other needs are in place. Also, depending on the time of year, timelines may be longer if our production line is full. Feel free to ask your sales consultant what our current lead times are.
DO I HAVE TO BE HOME DURING THE TEMPLATE AND/OR INSTALLATION?
Yes, the customer or a designated decision-maker over the age of 18 must be present during the entire template and installation processes. We want to meet all your expectations, and the best way to do so is by having someone onsite in case any issues or questions arise.
DO YOU HOOK UP ELECTRICAL AND PLUMBING TOO?
Yes, we can arrange for a licensed plumber or electrician to complete this portion of your project.
WILL MY COUNTERTOP HAVE A SEAM?
Depending on the length and size of your countertop space, there may need to be a seam. If the length of your perimeter kitchen countertops or island is long or oversized there will certainly be a seam. If your material has movement or veining, our team works to ensure visual alignment when seaming two pieces together. We also utilize color-matching adhesives to minimize the visibility of any seams. With digital templating, you are able to see where seams will be located in relation to your countertop layout and make adjustments or approvals ahead of fabrication.
DOES STONEWORKS HAVE A WARRANTY?
Yes. For one year from the date of installation, Stoneworks guarantees that the material will be free from fabrication and installation defects. Stoneworks will repair or replace, at its option and without charge, the material if it fails during the warranty due to any fabrication or installation defect. This warranty does not include damage caused by settling of the structure, improper use, or maintenance of the material and chips that occur after installation. Aside from fabrication and installation warranty, each manufacturer offers specific product warranties that can typically be found on their websites.
HOW DO I CLEAN AND MAINTAIN MY COUNTERTOP?
Cleaning and maintenance will differ depending on the material you select. Check out the guides on our blog for taking care of granite, quartz, and marble. You can also talk to your Stoneworks designer or installer for more specific information on after-care and the products we recommend for cleaning.
CAN I PUT A HOT POT OR PAN ON MY COUNTERTOP?
While many stones are heat-resistant, to ensure the integrity and beauty of your countertop you should not put a hot pan or skillet directly on any stone surface. It is a good idea to use hot pads or trivets to help keep the heat off the surface.
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